The main complaints customers have for both ADP Run and Gusto appear to be with regard to customer service and tax-filing services. Positive reviews of Gusto complimented the payroll service for being user-friendly and incredibly affordable, with users stating it integrates well with third-party software and apps. Positive reviews of ADP Run commented on the wide variety of services provided and the ease of use. When it comes to Gusto vs. ADP specifically, Gusto is likely the better choice for payroll software for most small businesses. It offers upfront pricing, an excellent array of features and third-party integrations and has strong customer reviews.
Product and pricing
ADP Run is the small business version of ADP’s payroll service, meaning it is a trustworthy industry standard with many of the same features. With excellent customer reviews, ADP Run is probably a better choice for businesses that may need significant support in areas, such as HR tools and benefits administration. Unlike Insurance Accounting Gusto, however, ADP Run does not offer upfront pricing or include some surprisingly simple key features. For small businesses with significant future growth in mind, we recommend ADP Run—in part due to the ability to scale up to the full ADP payroll software down the road. Paychex Flex is made for small businesses that need a simple, easy-to-use payroll software solution that doesn’t include extra bells and whistles. The platform offers three customizable plans, integrations with accounting software and a self-service employee portal, so employees can view their pay stubs and tax forms.
Expense Management
From sending digital offer letters to setting birthday reminders, the platform allows you to connect with employees even from a distance. Gusto takes care of calculating and filing payroll taxes for you and your employees, and it keeps a record of pay stubs accessible to employees through gusto payroll login their online profiles. Employees also get an email each payday letting them know their money’s coming in.
Gusto Customer Service and Support
As long as your business does not require complex payroll or have a significant number of contractors, ADP Run is a good choice for small business payroll. However, the company’s offering lacks certain features and does not offer upfront pricing, making it the lesser choice for some customers. At Forbes Advisor, we ranked Gusto with 4.4 stars and ADP Run with 4.3 stars based on cost, ease of use, customer service and available features. When it comes to customer ratings, Gusto received income statement a 3.5-star rating with 1,500 reviews on Trustpilot and ADP Run received a 2.5-star rating with 1,917 reviews. Keep in mind both of these payroll services feature somewhat hyperbolic 1-star reviews of these payroll services.
- While the initial setup can be time-intensive, depending on the number of employees, once all the information is recorded, the software’s automations take over and help streamline the process.
- Gusto includes a reports library for the categories of time tracking, contractors, payroll and more.
- This plan handles all the basics as well as wage garnishments, health benefits administration and workers’ compensation.
- In addition to smooth integration, your Gusto account could get you discounts on some popular apps.
- We just had to give the benefit a name, enter how much the employee should contribute from each paycheck and how much you as the employer contribute to the benefit for each pay period.
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Additional Admins
Employees can upload a receipt and add a memo, so it’s clear what the payment is for. Gusto also has built-in ACA, COBRA, HIPAA and ERISA compliance for benefits administration. If you pay anyone by check, you have to manually print checks Gusto generates. Gusto has at least two standout features from its competitors, namely, the ability to pay a variety of employee types as well as tools to support their financial goals. Meanwhile, see how you can manage HR, payroll, and benefits all in one place with Gusto. However, the downside we noticed is that payroll and adding new team members, in particular, require a lot of manual data entry upfront.
- He remains most at home on a tractor, but has learned that opportunity is where he finds it and discomfort is more interesting than complacency.
- Users can download the Gusto mobile app, or sign in from the web, to view payday data, edit tax details, see available PTO and even clock in and out right on their phone.
- With excellent customer reviews, ADP Run is probably a better choice for businesses that may need significant support in areas, such as HR tools and benefits administration.
- Paychex Flex is made for small businesses that need a simple, easy-to-use payroll software solution that doesn’t include extra bells and whistles.
- It also offers the added benefit of being able to expand into larger enterprise plans by integrating with the main ADP platform if growth is a priority.
- It has an A+ rating with the Better Business Bureau (BBB), although neither Gusto nor ZenPayroll is accredited with the organization, which is a paid service.